LASSO Notification Guide

One of the many advantages to using LASSO is the ability to quickly and easily communicate with your crew. This guide explains LASSO's Notification features and provides recommendations on enabling them.

Every client is different, so please review your notification settings carefully to make the best decisions for you and your crew.

Where to find your settings: Notification settings are located under the Administration drop-down menu, in Company Settings. Click the Notifications tab to view your settings.

Crew Notifications vs. LASSO Alerts

Crew Notifications are messages sent out to your crew by LASSO Users and Admins. Crew Notifications are never sent without a LASSO User/Admin triggering the message or having a hand in sending it.
LASSO Alerts are emails that come back to your Admins and Users to let you know that crew have interacted with LASSO in some capacity.

Notification Delivery Types

LASSO recommends enabling all three delivery types to ensure your crew receive your messages:

App Push Messages come from the LASSO mobile app. Crew must have the app downloaded and their push notifications enabled.
Email notifications go to the crew email on file.
SMS text messages go to the crew phone number on file.

Tips and Tricks

Adjusting notification settings

After your Notifications and Alerts are configured, Admins/Users can adjust the settings as needed, but frequent changes shouldn't be necessary. Admin/User permissions can be set to prevent certain Admins/Users from modifying these settings.

"Reply To" and "Recipients"

⚠️ Important: If no email address is listed in the "Reply To" or "Recipients" field, the notification reply or alert will not be generated or received.

Placeholders

Customize your notifications to include your crew member's name or the event name. Possible placeholders include:

$EVENT_PUBLISH_NAME
$TOURPUBLISH_NAME
$ACCOUNT_NAME
$CREW_FIRST_NAME
$CREW_LAST_NAME

Placeholders populate automatically with the custom information for the person receiving the message.

Directing your crew's questions

You can choose to include an email address for crew questions in your notification footers. LASSO Support is always available to help and will direct questions back to your admins or crew contact — this helps direct crew to the right place to get their questions answered.

Editing Crew Notifications

Crew Notifications are messages sent out to your crew by LASSO Users and Admins. To edit your notifications, go to Company Settings > Notifications tab, and click Edit.

Info ("i") icon: Hover over the "i" icon to learn more about when a notification is sent or how it can be triggered in LASSO.
Delivery method: Choose how each notification is sent — App push notification, Email, and/or SMS Text message.
Delay: Set the length of delay (in seconds) before the notification is sent. The delay allows crew members who would otherwise get back-to-back messages to instead receive a single notification alerting them to multiple new LASSO messages/activity.
Reply To: Select who receives replies when crew click "reply" to an email. Separate recipients with a comma. Enter email addresses, or enter SPM or SLC to send replies to the unique Project Manager or Labor Coordinator assigned to the event. If no recipient is entered, crew will receive a bounce-back email.
Subject, Header, and Footer: Customize the subject line, header, and footer of your notifications. Placeholders such as $CREW_FIRST_NAME will populate with the custom information for the person receiving the message.

Editing LASSO Alerts

LASSO Alerts are emails that come back to your Admins and Users to inform you that crew have interacted with LASSO in some capacity. To edit them, go to Company Settings > Notifications tab, click Edit, and scroll past your Crew Notifications to the LASSO Alerts section.

Info ("i") icon: Hover over the "i" icon to learn more about when an alert is sent or how it can be triggered in LASSO.
Enabled: Enable or disable the email alert.
Subject: Customize the subject line you'll see in your inbox.
Recipients: Select who receives alerts. Separate recipients with a comma. Enter email addresses, or enter SPM or SLC to send to the unique Project Manager or Labor Coordinator assigned to the event. If no recipient is entered, the alert will not be generated.

Best Practices: Crew Notifications LASSO Recommends Enabling

Crew Notification Type	What does this notification tell my crew?
Approved to Roster	Informs crew that they have been booked for an event/position/shift. Crew may be required to confirm the shift, depending on your confirmation choice.
Crew Notification	Alerts crew to a message sent outside of an event. To send this notification, compose a new message from the Crew drop-down menu.
Event Cancellation	Informs crew that an event they are scheduled on has been canceled. Admins/Users can choose to send this notification when canceling the event from the Basic Info page of the event.
Event Crewing Message	Communicates updates and messages about an event your crew is scheduled for. These messages are created on the Communication page of the event.
Event Invite	Alerts crew to a new opportunity when you send event/opportunity invites from the Crewing page. (Cannot be sent as an SMS text message.)
Event Schedule Change	Alerts crew to changes to their scheduled shifts. This message must be generated from the Communications page of the event.
Call Filled/Bidding Closed	Informs crew who applied for a position but were not selected that the position has been filled. From the Crewing page, click the toggle switch on the position you would like to close for bidding.
Registration Approved	Informs crew that their registration has been approved.
Removed from Roster	Alerts crew that they have been removed from a shift. Admins/Users can choose whether to send this notification in the moment.

Best Practices: LASSO Alerts LASSO Recommends Enabling

LASSO Alert Type	What does this alert tell me or my Admins/Users?
Availability Submitted	Informs you of every crew member who responds to an event invite/opportunity. This is helpful if you prefer to crew positions on a "first come, first serve" basis. However, it can be overwhelming if you have a lot of positions or crew to invite.
Crew Confirmation Declined Alert	Alerts you when a crew member declines a roster position you have confirmed them for, so you can quickly remove and replace them.
Crew Confirmation Alert	Alerts you when a crew member accepts a roster position you have confirmed them to.
Pending Registration and Approvals Alert	Informs you of new crew members registering for your LASSO instance.

Company Settings: Notifications