What Positions can the LASSO Marketplace provide?
LASSO Marketplace can provide a variety of skilled technicians. As of August 2025, positions include:
Audio: A1, A2, A3
Video: Camera Operator, Camera Op (hand-held), Camera Op Long Lens, Graphics Operator, LED Programmer, LED Technician, Playback/Record Operator, Projectionist, Projectionist (Advanced), Robocam Operator, V1, V1 - Spyder Operator, V1 - E2/S3, V2
Lighting: L1, L2, Lighting Designer, Spotlight Operator
General: Breakout Operator, Breakout Tech/Float, Lift Operator, Master Electrician, Carpenter, Gen AV Tech/Utility, Loader/Pusher, Stagehand , Producer, Stage Manager/Show Caller, Technical Director, Project Manager
Management: Crew Chief, Crew Lead
Las Vegas Only: Drape Tech, Driver
Where can LASSO provide Marketplace Technicians? What are the major markets?
LASSO Marketplace has technicians nation-wide, but we have the largest number of technicians in our major markets. As of August 2025, those markets include:
Boston, New York City, Philadelphia, Baltimore, Washington DC, Orlando, Miami, Atlanta, Nashville, Chicago, New Orleans, Houston, Dallas, Austin, San Antonio, Denver, Salt Lake City, Phoenix, Las Vegas, San Diego, Los Angeles, San Francisco, Seattle
How quickly does a Marketplace Specialist (MPS) get assigned to a request/how quickly is a Marketplace request picked up?
Our Marketplace Specialists (MPS) are located in various markets across the country and are assigned a primary region that includes the markets they are responsible for. In most cases, a labor request is assigned to an MPS within 2 hours of being submitted.
How quickly are open positions sent to the Marketplace crew pool?
In general, invitations are sent out within 24 hours of receipt. However, if the LR is missing key information that is necessary to have prior to sending out invitations (i.e., work being done, gear list, etc.), or if the event is weeks/months in the future, the MPS Team will hold off until we have the necessary information to send them out.
How do I change the times/quantity of positions/types of positions or cut labor?
ALL change requests MUST be entered into LASSO and submitted via the LASSO Scheduling platform. For onsite changes and short notice changes, it is also recommended to alert your MPS that you have changes. Even if changes are sent to the MPS via email, the changes still must be made in the LASSO Scheduling platform to reflect on the crew schedule. Cancellation fees may apply. Refer to your Marketplace Addendum Attachment for details.
What is the cadence of communications from the MPS?
You will receive daily updates from LASSO on the status of your roster. This is an automated email that is sent to the individual who submitted the labor request. Your MPS will communicate with you throughout the process, beginning to end.
Do I get charged if I cancel/no longer need my Marketplace order?
Please refer to the Marketplace Addendum Attachment for cancellation terms. This is located via a link at the bottom of every labor request estimate. Refer to the section for Cancellations.
Can I add shifts/positions once a job has started? Is there a penalty fee for adding last minute?
Change requests are allowed before and during an event but
MUST be submitted in the system. If the MPS is not able to fulfill your requested changes, they will reject your request and notify you accordingly. Please refer to the Marketplace Addendum Attachment for Short Notice Policy terms.
How quickly does my labor request get filled?
Labor requests get filled on an ongoing basis. This is dependent on lead time given, available resources based on lead time, etc.
How are the MP techs vetted? (i.e., customers want to confirm that techs they request know how to use the standard gear and fit the job description)
Every Crew Marketplace Technician must register, complete an interview with one of our Talent Acquisition Specialists and complete their entire onboarding process. Each interview is focused on assessing the skill set of the technician to determine which positions they are qualified for, and they are only approved for those positions. The position descriptions shown in the platform are the criteria used to determine qualifications and should be referred to by the client when placing their request. If specific gear or other criteria are also included in the position notes, those are used in identifying the correct technician for the job. If gear is not provided, we cannot guarantee a tech will be familiar with that exact gear.
How are MP Techs recruited?
To join the LASSO Marketplace, interested crew members must reach out to [email protected] to request the registration link. LASSO Marketplace does not solicit or recruit Crew from client crew lists.
How does MP build their tech teams for events with newbies vs. experienced guys? What is the standard ratio?
Our goal is always to build the best team based on a variety of
data factors. When newer technicians are on the roster, we always attempt to balance that with known team members to ensure a solid foundation.
How do we handle MP techs that are sub-par?
The MPS will always request feedback via email on the team we provided post event. This information is very important and is noted in their profile and used for future decision making. If you have concerns with crew members on site that need to be addressed immediately, the client should contact the onsite LASSO Lead, their MPS, or the Director of Onsite Operations, Mike Aubry.
Do customers have the ability to rate the MP techs like they can their own crew? Or how do they submit their tech feedback from the onsite leads to MP?
The MPS will always request feedback via email on the team we
provided post event. This information is very important and is noted in their profile and used for future decision making.
If a customer has a client rave about a MP tech, can the customer request that tech for said client's events?
Absolutely! The position notes field is where the client can include the name of a LASSO technician when they would like to request someone by name.
How does the MP crew track their time?
Every Marketplace Crew has an assigned Crew Lead/Chief who is responsible for clocking our crew in and out for shifts/breaks/meals and this detail is provided back to the client in the final reconciliation invoice, so they see the exact punch times.
How can I get a hold of the MPS assigned to my event?
The contact information for your Marketplace Specialist is on the Basic Information page within the event.
Can I communicate with the crew booked from my MP order? How do I communicate with the MP booked crew?
On the “Communicate” spoke, you can select the recipients for your communication. The list includes options for Account Positions as well as Marketplace
Positions.
How is Overtime calculated for MP Techs? Can I provide my desired rate of pay for MP Techs?
Rates and Overtime rules are pre-determined by LASSO and are not negotiable. Billing terms and conditions for Marketplace can be found via the hyperlink in the submission window for Marketplace requests.
Please note that your personal company settings regarding overtime and rates do not apply to Marketplace Techs.
Do we negotiate our payment terms for MP?
Payment terms are discussed and confirmed during the sales process.
What is the Deposit/payment process for a Marketplace order?
Standard terms are included in the Marketplace Addendum Attachment and can be found via the link at the bottom of every marketplace estimate.
Standard Payment Terms are: To request and confirm LASSO crew, 0% Deposit is required. Five business days prior to the event starting, LASSO will then collect the balance of the estimate. For longer events, the customer will be billed weekly for actual hours worked for the previous Sunday – Saturday work week. The final detailed invoice will be delivered within 72 hours after the completion of the event payroll week. Invoice payments are due upon receipt and will be collected via the payment method on file.
Is Billing in the MP finance tab DIFFERENT than the monthly invoices?
Yes, the Marketplace Finance Dashboard shows all invoices
for Marketplace Labor Requests. Every Labor Request has a Deposit and Reconciliation invoice post event. Monthly invoices for platform usage are managed separately and sent directly from Finance.
Where do I enter payment information for the Marketplace, or view past and future invoices?
Before submitting your first Marketplace Labor Request, add a payment method to keep on file. Login to LASSO, click on “Administration” from your toolbar and the top, and select
“Marketplace” from the drop down. Once selected, your Marketplace Account Finance Dashboard will appear. See below. On the left you have the options to set up your payment method as either “Add a Credit Card” or “Add an ACH Account”. Please be reminded that CC payments incur a 3.5% processing fee.
If you select “Add a Credit Card”, follow the on-screen instructions to complete you set up.
If you select "Add an ACH account", follow the instructions through completion which will include you receiving 2 microdeposits from Stripe into your ACH Account. You will need to enter the amount of those deposits back into your registration to complete your account setup.
On your Marketplace Finance Dashboard, you will see “Pending Payments”, “Future Payments” and “Past Payments” listed.
Per your MSA, the initial/deposit invoice for an event is based on the estimate you approve when you submit a labor request to the Marketplace, and this is due 5 days prior to the event start date. Five days prior to the event, your Finance Administrator(s) will receive an email from LASSO MP to inform you that a payment will be processed with the event name. That payment will process 24 hours after you receive this notification.
Once it is processed, it will appear in the “Pending Payments” section below. Please note that if your event is less than five days away, you will be sent the deposit notification upon submission.