As Crew members change or lose access to their emails or phone numbers, it's important that they are still able to login to the LASSO Mobile App to access their schedule and new opportunities.
By default, 2-factor authentication (2FA) login codes are sent to the crew member's phone number. If they have changed their phone number or no longer have access to their phone, they will not receive this login code and are therefore unable to login.
Crew can update where their 2FA login code is sent while logging in. To do so, instruct your crew to follow these steps.
First, attempt to log in to the LASSO Mobile app. The app will say that an authentication code was sent to their mobile number.
Click "Send Code another way" to change the delivery method of the authentication code.
Choose email as the delivery method
Finally, complete the login process with the new authentication code
Once logged in, crew can update their contact info in the User Settings menu
If a crew member no longer has access to BOTH their email and phone number, please contact [email protected] for assistance.
Below is a crew-facing document instructing crew members on how to update their 2FA login method. Please share it with your team!