If a crew member has questions about their schedule, pay, or other specifics related to work, those questions can only be answered by the employer. If a crew member reaches our to LASSO Support for help, the Support team will direct them to contact their employer directly.
LASSO Support can help with login issues, app trouble, and other general questions, but almost all questions related to changing schedules (calling out of a shift, changing shifts, confirming shift details) and pay (paystubs, payroll, direct deposit, pay discrepancy) must be directed at the employer, as LASSO cannot answer these questions.
In what situations should Crew direct their questions to their employer instead of LASSO Support?
Calling out of shifts or requesting to be removed from a shift
Asking for clarification on event details (meeting location, dress code, call times)
Questions about payroll, W2, paystubs, direct deposit, and pay discrepancies
Requests for more work or more opportunities
Updates to professional skills and capabilities
These are questions that must be answered by the employer. In most instances, LASSO is not the employer, so we are unable to answer these questions.
Exceptions:
If your employer uses LASSO Payroll, you can view your paystubs, direct deposit info, and other tax documents by logging in at my.lasso.io
If you are working for the LASSO Marketplace, contact [email protected]
How Crew can locate employer contact info
First, crew will click their initials in the upper right corner of the LASSO Mobile app
Next, click "Contact my employer(s)" from the menu that opens.
A list of all the crew member's active employers will be listed here. Clicking on the name of the employer will show the contact info provided.
Clicking the email address for the employer will launch the crew member's devices' email app to create a new email.
What employers will display here?
In order for crew to see an employer's contact info here, the following must be true:
The crew member has an Active or Pending crew profile with your company
Crew who have been inactivated will not see your contact info
The employer must be an active LASSO customer
Employers who previously used LASSO but are no longer using the platform will not have their contact info displayed
How Employers can update their Employer contact info
Currently, this must be completed by a LASSO team member or LASSO Support.
LASSO will be adding more flexibility around employer contact info in 2026.
Below is a crew-facing document instructing crew members on how to locate employer contact info. Please share it with your team!